Increase satisfiers to boost loyalty

in today's wired world, having a wifi connection in a resort is critical in enhancing its customer's loyalty. Although travellers want to disconnect themselves with the Internet world when they immerse into the quiets, I can still see an immense need for them to connect to Facebook, twitter and some otter social networking sites. I say kudos to Sala Thalay - as the wifi is absolutely free here and as a result , consumer's satisfaction is enhanced. check out hertzberg theory which says we need to increase satisfiers and decrease dissatisfiers. so far I would say satisfiers TTM! Epic